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POLICIES

Every object leaves the House by hand. What follows is how it travels, and what is ours to answer for on the way.

Dispatch

Orders are prepared within two to five working days of payment being confirmed. Objects made or finished to order state their own preparation time on their page; that time is added to this one. You will receive a confirmation when your order is accepted and a second message, with tracking, when it leaves us.

Transit

Delivery times quoted anywhere on this site are estimates given in good faith by our carriers, not guarantees. Once an object is with a carrier, its progress is in that carrier's hands. Customs inspection, weather, strikes and the ordinary friction of borders can extend a journey, and none of these are within our control.

We ship worldwide except where we are prohibited from doing so by law or sanction, or where no carrier will accept the route.

Duties, taxes and import charges

Prices shown at checkout cover the object and the shipping method you choose. They do not include import duties, customs fees, handling charges or local taxes raised where the object arrives. Those are set by the destination's authorities, not by us, and they are the recipient's responsibility. They are payable to the carrier or the authority directly, usually on or before delivery.

If a parcel is refused at its destination, or abandoned because these charges are not paid, it may be returned to us or destroyed at the carrier's discretion. Where it returns to us, we will refund the object less the shipping we paid in both directions and any charges levied against us. Where it is destroyed, we cannot refund it.

Addresses

We ship to the address you give us, exactly as you give it to us. Please read it back before you pay. Once an order has been dispatched we cannot change its destination. If an address is wrong or incomplete and the parcel returns to us, we will refund the object less shipping, or send it again once the outward shipping is paid a second time.

Risk and loss

Risk in an object passes to you when it, or someone you have appointed, takes physical possession of it. Until then it is ours. If a tracked parcel stops moving, or arrives damaged, tell us within thirty days of the last tracking event or of delivery. We will open a claim with the carrier and, where the loss or damage is confirmed, replace the object or refund it in full — including the shipping you paid.

Parcels recorded as delivered but not found are treated case by case, in good faith, with the carrier's evidence in hand.

Uncollected and undeliverable

Carriers hold parcels for a limited period before returning them. Watch your tracking. A parcel returned to us as uncollected is handled as an incorrect address above.

Writing to us

Anything about a shipment: saydhajjaj@gmail.com, with your order number. We answer in the order questions arrive.

Last revised 4 August 2026.

An object should be lived with before it is judged. If it is not for you, it can come back.

The window

You may withdraw from your purchase for any reason within fourteen days of the day you, or someone you appointed, received the object. Tell us within those fourteen days by writing to saydhajjaj@gmail.com with your order number and, if you wish, the reason. A clear statement is enough; you owe us no explanation.

Once we acknowledge your withdrawal, send the object back within a further fourteen days. We will confirm the return address in writing — please do not send anything back before you hear from us, as unannounced returns cannot be traced to you and cannot be refunded.

The condition

To be refunded in full, an object must return in the state it reached you: unused beyond the handling needed to examine it, with its tags, its dust bag and its box, and with no marks of wear. Leather takes a hand quickly — please examine an object as you would in a shop, not as you would on a journey.

Where an object comes back showing use beyond that examination, we may reduce the refund in proportion to the loss in its value, and we will tell you plainly how we arrived at the figure.

What cannot come back

  • Objects made, cut, stamped, monogrammed or otherwise finished to your instruction.
  • Objects sealed for hygiene where that seal has been broken.
  • Gift cards.
  • Care products whose seal has been broken.

These exclusions do not apply where the object is faulty or was not what we described.

Who pays the return

A return by choice travels at your cost, by a tracked method — until it reaches us it remains your risk, and an untracked return that never arrives cannot be refunded. A return because an object is faulty, damaged or not what we sent travels at ours: we will provide the label.

The refund

We inspect returns on arrival and write to you either way. Where a refund is due, it is issued to the original method of payment within fourteen days of our receiving the object, for the price of the object and the standard outward shipping you paid. Express shipping you chose to upgrade to is not refunded. How quickly the money appears after we release it is your bank's affair, not ours.

Import duties and taxes you paid at the destination are not ours to refund — you may be able to reclaim them from the authority that levied them, and we will provide whatever paperwork helps.

Faults, and the guarantee of conformity

Every object is inspected before it leaves. If one reaches you faulty, damaged in transit, or not as described, write to us within thirty days of delivery with photographs and we will replace it, repair it, or refund it in full — your choice where the fault is material, and always including shipping both ways.

Beyond that first month, an object that fails through a defect in its making or materials is covered for two years from delivery. This does not cover ordinary wear, the deepening of colour, the softening of leather, damage from misuse, accident, water or heat, or the ordinary consequences of a life well used — those are the object changing, not failing.

Exchanges

The cleanest exchange is a refund and a fresh order — it holds your place in stock rather than waiting on a return in transit. Where you would rather exchange directly, write to us and we will arrange it if the object you want is held.

Your rights in law

Nothing written here reduces any right you hold as a consumer under the law that applies where you live, including any longer withdrawal or guarantee period that law gives you. Where this document and that law disagree, that law wins.

Last revised 4 August 2026.

These terms govern your use of this site and any order you place through it. Placing an order means you accept them. Please read them once.

The House

This site is operated by the House of Loxord ("the House", "we", "us"). You can reach us at any time at saydhajjaj@gmail.com.

Who may order

You must be old enough to enter a binding contract where you live, and you must give information that is true, current and complete. We may decline or cancel any order — including after it is placed — where we suspect fraud, where an object turns out to be unavailable, where a price or description was published in error, or where shipping to your destination would breach a law or a sanction. Where we cancel, we refund in full and without delay.

Objects, colour and description

We describe every object as carefully as we can, and photograph it as honestly as a screen allows. Screens differ. Leather and cloth vary from hide to hide and bolt to bolt, and that variance is the material's, not a fault. Dimensions are approximate and given to the nearest sensible unit. Nothing on this site is a promise that an object is fit for a purpose you have not told us about.

Editions

Where an object is described as part of an edition, that number is the number we intend to make. An edition may close early. It will not be enlarged.

Prices and payment

Prices are shown at checkout in the currency you are served, and they may change before you order — never after. They do not include import duties or local taxes raised at the destination, which are described in our shipping policy. Payment is taken by our payment providers, not by us; we never see or hold your full card details. An order becomes a contract when we send you an acceptance, not when the payment page clears.

If an object is listed at a clearly wrong price, we will tell you before we do anything else and let you confirm the correct price or cancel.

Delivery, returns and faults

How objects travel is set out in our shipping policy. How they come back, and what we owe you if one is faulty, is set out in our returns policy. Both form part of these terms.

What belongs to the House

The name LOXORD, the marks, the objects' designs, the photography, the text and the arrangement of this site belong to the House or to those who licensed them to us. You may look, and you may share a link. You may not copy, reproduce, scrape, resell or train a model on any of it without our written permission.

Using the site

Do not attempt to breach this site's security, overload it, extract its data by automated means, or use it to do anything unlawful. We may withdraw access from anyone who does.

What we are answerable for

We are answerable for loss we cause you by failing to meet these terms or by lack of reasonable care — that is not something we try to escape. We are not answerable for loss that was not foreseeable, for loss of profit or business, or for failures caused by events outside our reasonable control: war, civil unrest, natural disaster, epidemic, carrier or customs action, or the failure of a public network. Where such an event prevents us performing, we will tell you and refund anything you have paid for what we cannot deliver.

Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, for fraud, or for any consumer right the law gives you.

Your privacy

What we collect and why is set out in our privacy policy.

Changes

We may amend these terms. The version in force when you place an order is the version that governs it, and the date of the last change is shown below.

Law and disputes

These terms are governed by the laws of the jurisdiction in which the House is established, and disputes may be brought before its courts. If you are a consumer, this does not deprive you of the protection of the mandatory laws of the country where you live, nor of your right to bring proceedings there.

Before anything formal, please write to us. Most things are a misunderstanding, and we would rather fix it than argue about it.

Odds and ends

If any part of these terms proves unenforceable, the rest stands. Our not enforcing a term on one occasion does not waive it. These terms, with the policies they refer to, are the whole agreement between us.

Last revised 4 August 2026.

Last updated: August 2, 2026

My Store 5 operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). My Store 5 is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at saydhajjaj@gmail.com or contact us at Street 3, villa 16, banha, KB, Cairo, 13511, Egypt.

Anything unclear, write to the house — CONTACT